Demand
Customers already want what the company sells.
✓Established.
Still built lean.
The Audit is for an established business with capable people and an operating problem that slows them down.
Explore the Operations AuditWhen the Audit
makes sense.
Economics
Fixing the operating problem would create value rather than multiply a loss.
✓People
The team understands the work and can run a useful first test.
✓Operating problem
A decision, handoff, or repeated task is creating a cost worth measuring.
✓Access
We can speak with the people involved and examine records and workarounds.
✓What to bring
to the conversation.
The job, customer promise, approval route, or delivery plan that is under strain.
- Bring
- An example that puts pressure on the business.
The queue, check, meeting, or escalation that appeared.
- Bring
- An example of where work slowed down.
The messages and records that show where work had to be repeated.
- Bring
- Enough detail to trace what happened.
Some problems should be solved
before this one.
- A company still finding product-market fit
- A business whose economics worsen as it grows
- A brief to replace the team with AI
- A company that cannot show how the work happens
- A change that cannot be tested without unreasonable risk to customers, quality, or trust
Decide whether
an Audit would help.
- 01The operating area
- 02The decisions and people involved
- 03The evidence available
The decision
Would a Focused or Comprehensive Audit give the business a useful next step?
If the answer is no, we will say so.Check the fit first