01
Decision delay
Decisions made by the authorized person without unnecessary escalation.
Maintain quality and approval limits while controlling material risk.
A better operation
leaves evidence.
Before work begins, the Audit defines what should improve and what the change must protect.
Explore the Operations AuditChoose a measure
that fits the problem.
These are examples of what we could measure, not reported Amplieri results.
Operating problemCandidate measureWhat to protect
02
Handoff breakdown
Wait time, missing ownership, and rework between two stages.
Protect traceability and customer commitments.
03
Manual overhead
Manual checks, repeated entry, or follow-up per unit of work.
Protect accuracy and compliance.
04
Dependence on one person
Work completed correctly when that person is unavailable.
Make sure people know when and how to escalate a decision.
05
Limited operating range
Work completed without the same rise in manual effort or management checks.
Protect service, quality, and the team's ability to intervene.
Compare the work
before and after.
Baseline
Record how the work happens now, where it stalls, and who steps in.
Change
Record the change, its owner, and the safeguards.
Review
Compare the measure before and after. Keep, revise, or stop the change based on what you find.
What the Audit
gives you.
- 01A record of how the work happens now
- 02Point of delay, repetition, or escalation
- 03The decision owner and required safeguards
- 04First change to test
- 05A measure and criteria for reviewing the change
Check whether the work
actually improved.
- A workflow that looks cleaner on paper
- A model with an impressive demonstration
- A change to one task used to claim business-wide growth or returns
"Well done is betterBenjamin Franklin
than well said."
Poor Richard, 1737